1. Privacy Policy

Effective Date: January 1, 2025

Introduction

ASK Dental (“we,” “us,” “our”) is committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with applicable California and federal laws.

Information We Collect

• Personal Identifiable Information (PII):
  • Name
  • Address
  • Email Address
  • Phone Number
  • Insurance Information
  • Health Information related to dental care
• Technical Information:
  • IP Address
  • Browser Type
  • Operating System
  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

• Provide dental services and manage appointments.
• Process insurance claims and payments.
• Communicate with you regarding your treatment and our services.
• Improve our website and services.
• Comply with legal and regulatory requirements.

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who perform services on our behalf, such as billing and IT support, under contractual obligations to protect your information.
• Legal Requirements: When required by law, such as in response to a subpoena or court order.
• Health Oversight Agencies: For activities authorized by law, including audits and investigations.

Your Rights

Under California law, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to any inaccurate or incomplete information.
• Deletion: Request the deletion of your personal information, subject to certain exceptions.
• Opt-Out: Opt-out of the sale of your personal information. (Note: We do not sell personal information.)

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

ASK Dental
10921 Wilshire Blvd. Suite 1114
Los Angeles, CA 90024
Phone: (310) 443-4000
Email: front@askdental.com

2. Cookie Policy

Effective Date: January 1, 2025

What Are Cookies?

Cookies are small text files stored on your device by websites you visit. They are widely used to make websites work more efficiently and to provide information to the site owners.

Types of Cookies We Use

• Essential Cookies: Necessary for the functioning of our website, such as maintaining session information.
• Performance Cookies: Collect information about how visitors use our website to improve performance.
• Functional Cookies: Allow the website to remember choices you make (e.g., language preferences).
• Tracking Cookies: Used to understand user behavior and preferences.

Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Third-Party Cookies

We may use third-party services, such as analytics tools, that set their own cookies. These cookies are managed by the third parties and are subject to their own privacy policies.

Consent

By using our website, you consent to the use of cookies as described in this policy.

Contact Us

For more information about our use of cookies, please contact us at:

ASK Dental
10921 Wilshire Blvd. Suite 1114
Los Angeles, CA 90024
Phone: (310) 443-4000
Email: front@askdental.com

3. Data Processing Agreement (DPA)

Effective Date: January 1, 2025

Parties

• Data Controller:
  • ASK Dental
    10921 Wilshire Blvd. Suite 1114
    Los Angeles, CA 90024
    Phone: (310) 443-4000
    Email: front@askdental.com

Purpose

This DPA outlines the responsibilities of both parties concerning the processing of personal data in compliance with the California Consumer Privacy Act (CCPA) and other applicable laws.

Scope of Data Processing

• Subject Matter: Processing of personal data related to dental services.
• Duration: For the term of the service agreement between the parties.
• Nature and Purpose: Processing necessary to provide [specific services, e.g., appointment scheduling, billing].
• Types of Personal Data:
  • Contact Information (e.g., name, address, email)
  • Health Information related to dental care
  • Insurance Information

Obligations of the Data Processor
The Data Processor agrees to:

1. Process personal data only on documented instructions from the Data Controller unless required to do so by law.
2. Ensure confidentiality, integrity, and security of the personal data through appropriate technical and organizational measures.
3. Assist the Data Controller in responding to requests related to data subject rights under applicable laws.
4. Notify the Data Controller promptly in the event of a data breach.
5. Delete or return all personal data to the Data Controller at the end of the service agreement, unless legally required to retain it.

Obligations of the Data Controller
The Data Controller agrees to:

1. Ensure that all data processing activities comply with California and federal laws (e.g., CCPA, HIPAA).
2. Obtain necessary consents for the processing of personal data from data subjects, as required by law.

Security Measures
The Data Processor will implement robust measures to safeguard personal data, including:

• Data encryption during transmission and storage.
• Regular vulnerability testing and assessments.
• Access control measures to restrict unauthorized access.

Subprocessors
The Data Processor may not engage subprocessors without prior written consent from the Data Controller.

Data Breach Notification
In the event of a data breach, the Data Processor will notify the Data Controller without undue delay and provide detailed information about:

• The nature of the breach.
• Data subjects affected.
• Steps taken to mitigate risks and address the breach.

Dispute Resolution
This agreement will be governed by the laws of California. Any disputes arising from this agreement will be resolved through arbitration or the courts located in Los Angeles County, California.

Termination
This agreement will remain in effect for the duration of the service relationship unless terminated earlier by mutual written consent or as required by law.

Contact Information

• ASK Dental
  10921 Wilshire Blvd. Suite 1114
  Los Angeles, CA 90024
  Phone: (310) 443-4000
  Email: front@askdental.com

Legal Disclaimer

This document is provided for informational purposes only and does not constitute legal advice. While ASK Dental strives to ensure compliance with applicable privacy and data protection laws, such as the California Consumer Privacy Act (CCPA), the Confidentiality of Medical Information Act (CMIA), and the Health Insurance Portability and Accountability Act (HIPAA), we encourage you to consult with legal counsel to review the policies and procedures described herein.

ASK Dental is not responsible for any errors, omissions, or changes in applicable laws that may affect the accuracy or completeness of the information contained in these policies. By using our website or services, you agree to review this document periodically and accept any updates or changes.